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Booking Terms
VIP TABLE & DAYBED CONFIRMATION & DEPOSIT:
Requests for Terrace VIP Tables or Sun Deck Daybeds and VIP Booths are reviewed by our reservations team and subject to availability. Please note they are only confirmed once you receive written confirmation.
By submitting the booking form, you agree to be bound by all terms and conditions including our cancellation policy.
Ideally forms should be submitted no later than the three days prior to the intended date of the reservation.
Deposit: Once availability has been confirmed by our team a 50% non-refundable deposit is required to secure your booking. The balance will be settled on the day of your cruise. Our team will confirm availability within 1-2 business days.
Surcharges: a 10% service charge applies to all VIP Table and Daybed reservations, and a 15% surcharge applies on public holidays.
All Reservation Duration: All VIP Table and Daybed reservations are for the full cruise duration of 3 – 3.5 hours.
POOR WEATHER CONDITIONS:
Cruises operate in all weather conditions, unless deemed unsafe by the captain.
In the unlikely event of a cruise cancellation for safety reasons, guests will be notified and their booking transferred or refunded.
Daybed and VIP Booth reservations on our Sun Deck are outdoor bookings. The Sun Deck level is subject to immediate closure in the event of rain or adverse weather.
Where possible, we will endeavour to relocate affected bookings to covered areas onboard. Relocation is not guaranteed, and refunds will not be provided if relocation is unavailable.
If weather significantly disrupts your booking and relocation is not possible, management may, at its discretion, provide a credit towards a future booking as a gesture of goodwill.
VIP Table bookings on the Terrace and all Dining Room bookings are fully covered and will proceed as normal.
CANCELLATION POLICY:
All VIP Table and Day Bed reservations are non-refundable once confirmed.
Changes to another date require a minimum of 48 hours notice prior to your booking time.
If Solaré must cancel due to unforeseen operational or safety circumstances, your deposit will be refunded or transferred to a future date at your discretion.
Dining Room cancellations must be made at least 48 hours prior to your reservation. Cancellations within this time, or failure to arrive will incur a $100 per person charge to the credit card on file.
PICK UP AND DROP OFF:
Solaré generally departs from King Street Wharf 3 in Darling Harbour; however, this is not always the case. Please check the event details to confirm prior to arrival.
Boarding & Late Arrivals: Cruises depart promptly at the scheduled time.
Guests are responsible for arriving at the wharf with sufficient time to board. Late arrivals or missed departures are non-refundable.
We advise guests arrive at least 15mins before the advised boarding time (please check event details for exact boarding and cruise times).
GENERAL CONDITIONS:
Age & Identification: Solaré is an 18+ venue only. Guests must present valid photo identification to board. Accepted forms include an Australian Driver Licence, NSW Digital Driver Licence, Passport, or NSW Photo ID Card. Guests without valid ID will be refused boarding and no refund will be issued.
No Smoking or Vaping: Smoking and vaping are strictly prohibited anywhere onboard.
Safety & Conduct: All guests shall recognise the authority of the captain in all matters, regarding safety, navigation, docking and cruising speed of Solaré. The captain or management reserves the right to terminate the event at any time if they believe the safety of the vessel or any passengers are at risk.
Guests must follow crew directions at all times, especially when boarding, disembarking, or moving between decks.
Please use handrails and take care when moving between decks.
Reckless or unsafe behavior will not be tolerated. All guests shall conduct themselves in an orderly manner and within the full rules set out by management and in accordance with NSW licensing laws.
Personal Belongings: Guests bringing valuables onboard do so at their own risk. Solaré does not provide a cloakroom.
Photography & Media: Solaré may capture photography or video onboard for promotional purposes. If you prefer not to be photographed, please advise our team upon boarding.
DOOR POLICY & DRESS CODE
Smart, casual attire is appropriate. Loose singlets, thongs, board shorts, obvious designer brands or paraphernalia (e.g. sashes, dress ups or decorations of any type) are not permitted.
Appropriate footwear must be worn at all times. For safety and to protect the decks, stiletto heels are not recommended. Heels are acceptable although we generally advise against them for your own safety as we are a moving vessel.
Please check the weather conditions prior to the cruise and dress appropriately.
Bag checks may be conducted on entry or during the event. Refusal to comply may result in denied entry or removal without refund.
Management reserve the right to refuse entry to any group or guest.
RESPONSIBLE SERVICE OF ALCOHOL
- We aim to provide all guests with a safe, friendly and fun atmosphere to enjoy onboard.
- We encourage those who choose to drink alcohol to do so responsibly.
- Unfortunately, some people tend to over-indulge and can become unruly / disruptive in some scenarios. This type of behaviour is unacceptable as it may hinder the enjoyment and safety of other guests, resulting in serious consequences. As a licensed venue, we have a responsibility to help minimize this risk to individuals, our staff and to the community.
- We support the Responsible Service of Alcohol and have policies in that all staff must follow.
- We have a range of food options readily available that encourage guests to eat when drinking.
- We serve drinks in standardised quantities that can be recognised by guests. Half measures of spirits are available on request.
- We ensure that free drinking water is readily available at all times at each of our bars and drinking it is encouraged by staff.
- Our staff are trained in responsible service requirements and know how to refuse service to guests that shows signs of approaching intoxication.
- We encourage guests to monitor and control their own consumption of alcohol. Low alcohol and soft drinks are available from each of our bars.
- We discourage rapid or excessive consumption of alcohol.
- We deny entry or service to anyone who is intoxicated.
- All necessary RSA signage is visible to both guests and bar staff
Solaré office hours are Monday – Friday 9am-5:00pm. We will endeavour to respond within 24 hours. Should you need to contact our team outside of office hours, email or socials are the best form of contact.
If you have any further questions, please do not hesitate to contact us via reservations@solaresuperyacht.com.au
We look forward to welcoming you onboard Solaré.